COMPLAINT HANDLING
You don’t want complaints – no reputable firm does.
But you know that in this era of litigation more and more individuals (and firms) are getting on the band wagon and complaining, sometimes just for the sake of it.
Do you and your team have the time or skills to deal with complaints?
We do – we deal with the Financial Ombudsman Service (FOS), third party complaint handling companies and directly with customers for a number of high profile clients.
We offer a service that takes the pain out of complaints – we can design an end to end process and provide the skilled resources to support your firm.
Example costs:
| Service | Mortgage | GI | DI | DFM |
| Complaints review - adhoc review (including QA review) | From £75 per hour | From £75 per hour | From £100 per hour | From £150 per hour |
Please also see:
Call now on 020 3008 6020 or email info@theconsultingconsortium.com and find out what we can offer.
